Privacy Policy

This Privacy Policy explains how SNELBIT NETWORKS SINGLE MEMBER P.C. (“SnelBit Networks”, “SNELBIT”, “we”, “our”, “us”) collects, processes, stores, and protects your personal data when you visit our website, create an account, or use any of our hosting, domain, or email services. By accessing or using our services, you confirm that you have read and understood this Policy.

1. Who We Are

   SnelBit Networks operates as a web hosting, domain registration, and email hosting provider. For most data we collect directly (such as account or billing data), we act as a Data Controller. For content you store on our servers (such as website files, databases, and emails), we act as a Data Processor, while you remain the Data Controller.

   You may contact us regarding data protection at: abuse@snelbit.com

2. Information We Collect

   We collect personal data in the following categories:

   • Account Information: Name, email address, login credentials, company name, and optional profile information.
   • Billing & Payment Data: Billing address, VAT or tax identification (where applicable), transaction details, invoices, and payment confirmations. Payment card details are processed by third-party payment processors and are not stored in full by SnelBit.
   • Technical & Usage Data: IP addresses, browser type, device data, timestamps, service logs, security logs, and actions taken in the client portal or hosting environment.
   • Support Communications: Messages exchanged via tickets, email, chat, or other support channels.
   • Hosted Content: Files, databases, emails, and other content stored on our servers—processed only as required to provide the service.

3. How We Use Your Information

   Your data is used for the following purposes:

   • To deliver and maintain our web hosting, WordPress hosting, domain, and email services.
   • To process orders, payments, renewals, and account verification.
   • To provide technical support, troubleshoot issues, and respond to inquiries.
   • To send service-related notifications such as billing reminders, security alerts, and policy updates.
   • To maintain security, prevent abuse, investigate incidents, and enforce our Terms of Service and Acceptable Use Policy.
   • To improve our website and services using aggregated, anonymized analytics (where applicable).
   • To comply with legal, regulatory, and contractual obligations.

4. Legal Bases for Processing (GDPR)

   Where GDPR applies, we process personal data under the following legal grounds:

   • Contractual Necessity: To provide the services you have purchased and take steps at your request prior to entering into a contract.
   • Legitimate Interests: Improving services, detecting abuse, fraud prevention, security monitoring, and ensuring stable operation of our infrastructure, provided these interests are not overridden by your rights.
   • Legal Obligations: Compliance with tax, accounting, anti-fraud, domain registry, or ICANN/registry rules, and other applicable laws.
   • Consent: Where required (e.g., non-essential cookies, certain marketing communications, analytics and advertising technologies). You may withdraw consent at any time.

5. Cookies & Tracking Technologies

   We use cookies and similar technologies to ensure our website and client portal function securely and efficiently. With your consent, we may also use analytics and marketing technologies to understand website usage and measure campaign performance.

   • Strictly Necessary Cookies: Essential for authentication, session management, and security. These are always active and do not require consent.
   • Analytics Cookies: Help us understand traffic and site performance (e.g., which pages are visited, how long they are viewed). These cookies are only loaded after you consent via our cookie banner.
   • Preference Cookies: Save your settings such as language or login preferences.
   • Marketing & Advertising Cookies: Used to measure advertising effectiveness and improve ad relevance. These are only activated if you accept non-essential cookies.

   You can manage your cookie choices via our cookie banner. For more details, see our Cookie Policy.

6. Third-Party Services & Data Sharing

   We may share limited data with trusted partners who help us deliver our services, including:

   • Domain registries & registrars (required for domain registration and WHOIS, where applicable).
   • Payment processors for handling secure payments.
   • Data center and network infrastructure providers.
   • Security, monitoring, and analytics service providers.
   • Email delivery, DNS, and backup systems.
   • Marketing and advertising platforms (where you have provided consent for such use).

   Analytics and marketing platforms may act as independent data controllers for data they collect directly through their scripts. These technologies are only loaded when you have consented via our cookie banner.

   We do not sell or rent your personal data.

7. Data Retention

   We retain your data only for as long as necessary for the purposes listed in this Policy, including:

   • Account and billing data: retained while your account is active and for a reasonable period thereafter to meet legal, accounting, and regulatory obligations.
   • Service logs: retained for security, diagnostic, and operational purposes for a limited period.
   • Hosted content: removed upon service cancellation or termination, unless longer retention is required by law.

   Once retention is no longer required, your data is securely deleted or anonymized.

8. Data Security

   SnelBit implements technical and organizational measures to secure your data, including:

   • Secure hosting infrastructure, firewalls, and DDoS protection.
   • TLS encryption for data in transit.
   • Access controls based on the principle of least privilege.
   • Monitoring, auditing, and vulnerability mitigation.

   While no system can guarantee absolute security, we follow industry-standard practices to protect your information.

9. International Data Transfers

   Our services may involve data transfers outside your country of residence. Where personal data is transferred outside the EU/EEA, we implement GDPR-compliant safeguards such as Standard Contractual Clauses (SCCs) and contractual protections with providers.

10. Your Rights

    Under GDPR, you may exercise the following rights (subject to legal limitations):

    • The right to access your personal data.
    • The right to request correction of inaccurate or incomplete information.
    • The right to request deletion (“right to be forgotten”) in certain circumstances.
    • The right to restrict or object to certain types of processing.
    • The right to data portability, where applicable.
    • The right to withdraw consent at any time.

    To exercise any of these rights, email us at abuse@snelbit.com. We may verify your identity before fulfilling your request.

11. Children’s Privacy

    Our services are not intended for individuals under 16 years of age, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us immediately so that we may delete the information.

12. Links to External Websites

    Our website may include links to third-party websites. SnelBit Networks is not responsible for the content or privacy practices of external sites. We recommend reviewing their privacy policies separately.

13. Changes to This Privacy Policy

    We may update this Privacy Policy to reflect changes in technology, regulations, or our services. When changes occur, we will update the “Last updated” date at the top of this page.

    Your continued use of the website or services after updates indicates your acceptance of the revised Policy.

14. Contact Us

    If you have any questions about this Privacy Policy, GDPR compliance, or how we handle your data, please contact us:

    abuse@snelbit.com