Privacy Policy

This Policy explains how SnelBit Networks collects, uses, and protects personal data when you visit our site, create an account, or use our hosting, domain, and email services.

Last updated: 28 March 2026

This Privacy Policy explains how SNELBIT NETWORKS SINGLE MEMBER P.C. ("SnelBit Networks", "we", "our", "us") collects, processes, stores, and protects your personal data when you visit our website, create an account, or use any of our hosting, domain, or email services.

1 Who We Are

SnelBit Networks operates as a web hosting, domain registration, and email hosting provider in Europe. Our registered office and company details are published on our GEMI page. For most data we collect directly (such as account or billing data), we act as a Data Controller. For content you store on our servers, we act as a Data Processor while you remain the Data Controller.

2 Information We Collect

We collect personal data in the following categories:

Account Information: Name, email address, login credentials, company name, and optional profile information.
Billing & Payment Data: Billing address, VAT/tax identification, transaction details, invoices, and payment confirmations. Payment card details are processed by third-party payment processors and not stored in full by SnelBit.
Technical & Usage Data: IP addresses, browser type, device data, timestamps, service logs, security logs, and actions taken in the client portal.
Support Communications: Messages exchanged via tickets, email, chat, or other support channels.
Hosted Content: Files, databases, emails, and other content stored on our servers — processed only as required to provide the service.

3 How We Use Your Information

To deliver and maintain our web hosting, WordPress hosting, domain, and email services.
To process orders, payments, renewals, and account verification.
To provide technical support, troubleshoot issues, and respond to inquiries.
To send service-related notifications such as billing reminders, security alerts, and policy updates.
To maintain security, prevent abuse, investigate incidents, and enforce our Terms of Service.
To improve our website and services using aggregated, anonymized analytics (where applicable).
To comply with legal, regulatory, and contractual obligations.

4 Legal Bases for Processing (GDPR)

Contractual Necessity: To provide the services you have purchased.
Legitimate Interests: Improving services, detecting abuse, fraud prevention, and security monitoring.
Legal Obligations: Compliance with tax, accounting, anti-fraud, domain registry, or ICANN rules.
Consent: Where required (e.g., non-essential cookies, analytics, marketing communications). You may withdraw consent at any time.

5 Cookies & Tracking Technologies

We use cookies and similar technologies to ensure our website and client portal function securely and efficiently. With your consent, we may also use analytics and marketing technologies.

Strictly Necessary Cookies: Essential for authentication, session management, and security. Always active, no consent required.
Analytics Cookies: Help us understand traffic and performance. Only loaded after you consent via our cookie banner.
Preference Cookies: Save your settings such as language or login preferences.
Marketing & Advertising Cookies: Used to measure advertising effectiveness. Only activated if you accept non-essential cookies.

You can manage your cookie choices via our cookie banner. For more details, see our Cookie Policy.

6 Third-Party Services & Data Sharing

We may share limited data with trusted partners who help us deliver our services, including:

Domain registries & registrars (required for domain registration and WHOIS).
Payment processors for handling secure payments.
Data center and network infrastructure providers.
Security, monitoring, and analytics service providers.
Email delivery, DNS, and backup systems.
Marketing and advertising platforms (where you have provided consent).

Analytics and marketing platforms may act as independent data controllers for data they collect directly. These technologies are only loaded when you have consented via our cookie banner.

We do not sell or rent your personal data.

7 Data Retention

Account and billing data: retained while your account is active and for a reasonable period thereafter to meet legal, accounting, and regulatory obligations.
Service logs: retained for security, diagnostic, and operational purposes for a limited period.
Hosted content: removed upon service cancellation or termination, unless longer retention is required by law.

Once retention is no longer required, your data is securely deleted or anonymized.

8 Data Security

SnelBit implements technical and organizational measures to secure your data, including:

Secure hosting infrastructure, firewalls, and DDoS protection.
TLS encryption for data in transit.
Access controls based on the principle of least privilege.
Monitoring, auditing, and vulnerability mitigation.

While no system can guarantee absolute security, we follow industry-standard practices to protect your information.

9 International Data Transfers

Our services may involve data transfers outside your country of residence. Where personal data is transferred outside the EU/EEA, we implement GDPR-compliant safeguards such as Standard Contractual Clauses (SCCs) and contractual protections with providers.

10 Your Rights

Under GDPR, you may exercise the following rights (subject to legal limitations):

The right to access your personal data.
The right to request correction of inaccurate or incomplete information.
The right to request deletion ("right to be forgotten") in certain circumstances.
The right to restrict or object to certain types of processing.
The right to data portability, where applicable.
The right to withdraw consent at any time.

To exercise any of these rights, email us at abuse@snelbit.com. We may verify your identity before fulfilling your request.

11 Children's Privacy

Our services are not intended for individuals under 16 years of age, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us immediately.

12 Links to External Websites

Our website may include links to third-party websites. SnelBit Networks is not responsible for the content or privacy practices of external sites. We recommend reviewing their privacy policies separately.

13 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in technology, regulations, or our services. When changes occur, we will update the "Last updated" date at the top of this page. Your continued use of the website or services after updates indicates your acceptance of the revised Policy.

14 Contact Us

If you have any questions about this Privacy Policy, GDPR compliance, or how we handle your data, please contact us: abuse@snelbit.com